Refund and Returns Policy

Last Updated: October 19, 2024

Thank you for purchasing scripts from ASMR Scripts (“we,” “us,” or “our”). We strive to ensure your satisfaction with our digital products. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed. By making a purchase on our website, you agree to the terms of this policy.

1. Eligibility for Refunds

a. Non-Downloaded Scripts

  • 7-Day Return Period: You are eligible to request a refund within 7 days from the date of purchase for any scripts that have not been downloaded.
  • Proof of Purchase: To be eligible for a refund, you must provide a receipt or proof of purchase.

b. Downloaded Scripts

  • Non-Refundable: Once a script has been downloaded, it is considered accepted, and refunds will not be provided. Check out our free script before purchasing to see the quality of our scripts.

2. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

  • The request for a refund is made within 7 days of the purchase date.
  • The script has not been downloaded.
  • The refund request includes a valid proof of purchase.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our support team within 7 days of your purchase.
  2. Provide Information: Include the following details in your refund request:
    • Your full name
    • Email address used for purchase
    • Order number or receipt
    • Reason for the refund request

4. Refund Process

Once your refund request is received and inspected, we will:

  • Review Your Request: Ensure that all eligibility criteria are met.
  • Process the Refund: If approved, a refund will be processed to your original method of payment within 14 business days.
  • Notification: You will receive an email notification once your refund has been processed.

5. Non-Refundable Items

The following items are non-refundable:

  • Scripts that have been downloaded.
  • Any services or custom orders that have been fulfilled.
  • Products purchased through third-party platforms or affiliates.

6. Exchanges

We do not offer exchanges for digital products. If you wish to purchase a different script, please follow the standard purchase process.

7. Late or Missing Refunds

If you haven’t received a refund within 14 business days of approval:

  • Check Your Bank Account: Refunds may take some time to appear depending on your bank’s processing times.
  • Contact Your Credit Card Company: They may have additional information regarding the refund.
  • Reach Out to Us: If you’ve done the above and still have not received your refund, please contact us at support@asmrscripts.com.

8. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Governing Law

This Refund and Returns Policy is governed by and construed in accordance with the laws of the Province of British Columbia (BC), Canada, without regard to its conflict of law principles.

10. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us: